Typical response time: 1–2 business days. We read every message and respond as quickly as possible.
Support & Privacy
For app issues, account questions, subscription billing, data deletion requests, or any privacy concern.
dev@athleon.co.inEvents & Partnerships
Interested in listing your event on RunAstra, or exploring brand partnerships and sponsorships?
rekhasingh369@gmail.comFrequently Asked Questions
How do I cancel my Astra Pro subscription?
On iPhone/iPad: go to Settings → Apple ID → Subscriptions → RunAstra → Cancel. On Android: open Google Play → tap your profile → Payments & subscriptions → Subscriptions → RunAstra → Cancel. Cancellation takes effect at the end of the current billing period.
My steps aren't syncing — what should I do?
On iPhone, go to Settings → Health → Apps → RunAstra and confirm all permissions are enabled. On Android, open Health Connect → App permissions → RunAstra and grant all requested permissions. Then open RunAstra and pull down to refresh.
How do I delete my account and data?
You can delete your account from within the app: go to Profile → Settings → Delete Account. All personal data is permanently removed within 30 days. Alternatively, email dev@athleon.co.in and we'll process your request manually.
I was charged but didn't get Pro access — what do I do?
Open RunAstra → Profile → Restore Purchases. If that doesn't work within a few minutes, email dev@athleon.co.in with your App Store or Google Play order ID and we'll resolve it immediately.
How do I connect my Strava account?
Go to Profile → Connected Apps → Strava and tap Connect. You'll be redirected to Strava to authorise the connection. Your Strava activities will then automatically appear in RunAstra.